We publish details of inquiries from customers using or considering purchasing gas detectors that we consider might serve as a useful reference for others.
1.Questions about gas detectors
Q.What are gas detectors?
A.
Gas detectors are safety and disaster-prevention devices that detect gases and issue alarms to prevent gas-related disasters and accidents and to ensure safe working environments.
Q.Why are gas detectors necessary?
A.
Gas detectors are required to reduce the risk and consequences of accidents caused by gases used on site across a wide range of industries. Human senses alone cannot provide complete protection from potentially hazardous gases. While some gases are clearly visible or have distinct odors, others are colorless or odorless and you may have no idea of your exposure. Certain gases are harmful to the human body even if inhaled in trace amounts, and gas detectors detect such gases and alert personnel of the corresponding hazards to prevent possible accidents.
Q.In what scenarios do people use gas detectors?
A.
Gas detectors are used across a wide range of industries. Click here for examples of usage sites. ⇒ To "Select by work location"
Q.How do we determine which detectors we need to detect or measure a specific gas?
Q.We currently have an older model. How do we find out whether the product still functions properly?
A.
Malfunctions attributable to sensor or device degradation may occur if products are left unused for extended periods. Operational checks, gas calibration, and/or other maintenance is required before you resume use of the device. Please contact your dealer. ⇒ To "Overseas locations"
Please note that repairs may not be possible in cases in which replacement parts are no longer available.
2.Purchasing questions
Q.How do we obtain a quotation?
A.
Prices vary depending on factors such as product type, quantity, and specifications. Please contact your nearest dealer. ⇒ To "Overseas locations"
Q.The power cannot be turned on. (Portable product)
A.
Several reasons may explain why the power cannot be turned on for portable products. Start by checking the following:
[The battery is exhausted.] Replace all batteries inside the device with new batteries.
[The POWER button was not held down long enough.] When turning on the power, hold down the POWER button until you hear a long beep.
[The battery is fitted improperly.]Check to confirm that the battery is correctly fitted to the main unit. (Is the battery inserted completely and in the correct direction?)
Q.A message reading "FAIL" appears, and the alarm continues to sound when the power is turned on. What should we do?
If you can't find the information you need for a specific product, contact your nearest dealer or use the product inquiries form to submit an inquiry. ⇒ To "Contact us"
Q.How do we determine if there's a more recent version of the detector we're currently using?
A.
The product page will provide information on newer versions (if any) of specific models. ⇒ To "Category Search"
Q.How often do consumable parts need to be replaced?
A.
Please refer to the corresponding product operating manual. If you can't find the information you're looking for in the operating manual, contact your nearest dealer or use the product inquiries form to submit an inquiry. ⇒ To "Category Search" ⇒ To "Contact us"
Q.Will parts still be available for these products when their service life expires?
A.
Unfortunately, parts are typically unavailable for end-of-life products. Please consider purchasing the corresponding next-generation model.
Q.What are the accessories (optional peripherals) used for? How are they used?
A.
Please refer to the corresponding product operating manual. If you can't find the information you're looking for in the operating manual, contact your nearest dealer or use the product inquiries form to submit an inquiry. ⇒ To "Category Search" ⇒ To "Contact us"
Q.Do you offer products that meet the standards for use in marine environments?
A.
We offer a range of products that comply with MED. To search, use the search filters available on this site's Product Guide page. ⇒ To "Category Search"
Q.Who can we contact to ask questions about products?
The word "gas" was coined by Dr. Jan Baptist van Helmont from the Flanders region of Belgium and is reportedly derived from the Greek word "khaos" ("chaos" in Latin), meaning chaos.