FAQ(Frequently asked questions)

We publish details of inquiries from customers using or considering purchasing gas detectors that we consider might serve as a useful reference for others.

1.Questions about gas detectors

Q.What are gas detectors?

Q.Why are gas detectors necessary?

Q.In what scenarios do people use gas detectors?

Q.How do we determine which detectors we need to detect or measure a specific gas?

Q.What are the differences between suction and diffusion type detectors? How do we choose between the two types?

Q.We currently have an older model. How do we find out whether the product still functions properly?

2.Purchasing questions

Q.How do we obtain a quotation?

Q.How can we purchase Riken Keiki products?

Q.What delivery lead times can I expect?

Q.Do you have a price list?

3.Questions about maintenance and repairs

Q.When should we perform or request maintenance?

Q.Who should we contact to request maintenance or repairs?

4.Troubleshooting

Q.The power cannot be turned on. (Portable product)

Q.A message reading "FAIL" appears, and the alarm continues to sound when the power is turned on. What should we do?

Q.We see an error message but don't know what it means.

Q.Who should we contact if problems occur?

5.Questions about products

Q.How do we determine if there's a more recent version of the detector we're currently using?

Q.How often do consumable parts need to be replaced?

Q.Will parts still be available for these products when their service life expires?

Q.What are the accessories (optional peripherals) used for? How are they used?

Q.How do the contacts function?

Q.Do you offer products that meet the standards for use in marine environments?

Q.Who can we contact to ask questions about products?

6.Other questions

Q.Are instruction manuals and catalogs available for download?

Q.Are instruction manuals and catalogs for discontinued products available for download?

Q.Where can we obtain explosion-proof certificates?

Q.Where can we learn more about explosion-proofing?

Q.Where does the word "gas" come from?